1. Information we collect
When you register, place an order, or contact Ceylon Harvest, we collect the information you provide, including your name, email address, phone number, delivery address, and order details. If you choose to share a delivery location or delivery instructions, we store them with your order.
We also store information needed for your account features, such as saved favorites, referral codes, points transactions, product requests, and customer poll votes. Our website uses session cookies and technical logs to support sign-in, shopping, and troubleshooting.
2. How we use your information
We use your information to manage your account, process and deliver orders, respond to requests, maintain order and payment records, provide rewards, and help protect the service against misuse.
3. WhatsApp order notifications
Where you have agreed to receive WhatsApp order updates, your phone number and relevant order details may be used to send order confirmations, order status changes, and delivery updates. These are service messages about your purchases.
You can ask us to stop WhatsApp notifications by contacting the team using the details below. Stopping these messages does not cancel an order. We may still need to contact you through another available channel about delivery or an account issue.
4. Third-party services
WhatsApp order notifications are processed through Meta's WhatsApp Business Platform. Information needed to address and deliver a message, including your phone number and the message content, is shared with that service. Meta and WhatsApp process information under their applicable terms and privacy policies, and processing may take place in other countries.
Read WhatsApp's Privacy Policy. Delivery and website service providers may also receive information necessary to carry out their role in fulfilling your order or operating the website.
5. Protecting and retaining information
Account passwords are stored as hashes, and administrative features use access controls. No website or communication service can guarantee complete security. Please keep your account credentials private.
Order and account records may be retained to fulfil orders, resolve questions, prevent misuse, and meet applicable record-keeping obligations. Deletion requests are reviewed against these needs; some transaction records may need to be retained after an account is closed.
6. Your choices and privacy requests
You can update your account details through your profile. To request access to, correction of, or deletion of your information, or to stop WhatsApp updates, email us with the subject “Privacy request.” Include the email address or phone number associated with your account, but do not send your password.
We may need to verify your identity before responding. Available rights and any exceptions depend on applicable law. If we need to retain certain information, we will explain this when responding to your request.
7. Contact us
For privacy questions or requests, contact the Ceylon Harvest team:
Email: Info@ceylonharvest.com
Phone: +971 52 133 1981
8. Changes to this policy
We may update this page as our services change. The date above indicates the latest revision.